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General Support
Frequently Asked Questions
Answers to frequently asked questions about Contacting our Company.
As we prioritize the satisfaction of our customers, we do our best to respond to customers’ inquiries or concerns within 24 to 48 hours.
You may reach our customer service from 9:00 a.m. to 12:00 a.m. Eastern time, Monday to Sunday.
You may view the status of your order from your account under the My Order tab, or once it’s already shipped, you may track it using the Track Order tab from our website.
Yes, we do. From our contact us page, you may click on the Call me back tab, then enter your best call back number.
Tickets created and responses can be viewed on your account under My Tickets, and copies are also being sent via email.
As we would like to give the best customer service experience even on chat, our live representatives are the ones who provide assistance to our customers.
Ways you can reach us
We’re ready to answer your questions and help you with any issues 24/7.
Your opinion is very important to us, help us improve your experience.
For service calls have ready your user ID and account security PIN.
Our live agents are ready to assist you with any sales or service questions.
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